Troubleshooting

6min

Some things to try

Balance

Run the catchup.sh script first. If you're caught up but your validator is delinquent, then check your validator-keypair.json balance.

  • Check the Identity Account balance...you need to pay fees out of this account to vote on transactions.
CLI






Stake

If you're online but not in the xandeum validators list, Check if there is any tokens staked to your vote account. If not, follow up with Labs to get you staked.

CLI


If it shows a stake account, but has the phrase Stake account is undelegated then it means you were delinquint at some point and your stake was removed to lower the delinquincy level. See examples below.

Normal Output if staked
Normal Output if staked

Output if stake has been removed
Output if stake has been removed




Connections

Restart your validator and watch for the TCP connections to suceed:

CLI

Correct ports are reachable
Correct ports are reachable


Look for the ports to be "reachable"

  • tcp/8899
  • tcp/8900
  • tcp/8000

This will tell you a lot about your router environment. If it fails the first time, it will try again. UDP is important too, but usually the first indicator of trouble is TCP.